Refund policy

At Hawkity, we are committed to providing high-quality hair products and exceptional customer service. Please read our refund and exchange policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products, we do not offer refunds or exchanges under any circumstances. All sales are considered final. This includes, but is not limited to, instances of buyer’s remorse, ordering the wrong item, or dissatisfaction with color, length, texture, or overall appearance once received.

Order Accuracy

We encourage all customers to double-check their orders before finalizing their purchase. Please ensure that the items selected, including hair type, texture, length, and quantity, are correct before completing checkout.

Damaged or Incorrect Items

While we do not accept returns or exchanges, if you receive the wrong item or believe there is an error with your order, you must contact us immediately upon receipt. Please reach out to us at Hawkity8@gmail.com with your order number, a detailed explanation of the issue, and clear photographs of the product received. This must be done within 48 hours of delivery to be considered for review.

Please note that contacting us does not guarantee a resolution or replacement, but we are happy to assess concerns related to incorrect orders on a case-by-case basis.

Hygiene and Safety

For the safety and hygiene of all our customers, we cannot accept returns or exchanges on any hair products, even if unopened or unused. This policy is in place to maintain the highest standards of cleanliness and customer protection.

By completing a purchase through our website, you agree to abide by this policy in full.

If you have any questions or concerns, please don’t hesitate to contact us at Hawkity8@gmail.com.

Thank you for your understanding and continued support.
— Beauty Addicts Team